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Fire & Water - Cleanup & Restoration

Archived Blog Posts

OMG! What is that? insulation? mold?

2/4/2021 (Permalink)

Mold Mushrooms coming out of the door casing. A small leak in your home can cause severe mold damage.

With our very busy lives it is easy to overlook simple things like small water leaks, mold, or even smells. 

I am one of those persons that is so busy every day that I rarely notice anything around the house until it's very visible or too late. Just like this picture, the homeowner just thought it was something like insulation, never gave it any thought until it grew. It turned out to be mold growing inside her walls eek!!

I am going to give you quick tips on what to be looking for to prevent severe mold damage. 

  1. Check underneath all your faucets in your home for small leaks. 
  2. Look underneath your faucets to see if you see signs of past water damage. 
  3. Look at your ceilings and check for brown/black spots, bubbling or chipped paint.

A slow leak can cause serious damage if left unchecked. Like in this picture, for example. The slow leak was from the restroom upstairs. When SERVPRO of Highland/ N. Redlands arrived to inspect the home, we found a mold infestation inside the walls. Our team worked fast to remove all the mold and get the home back to normal “Like it never even happened.” 

If you suspect you have a mold issue, call SERVPRO of Highland N. Redlands right away. Our technicians will inspect your home, locate where the issue is coming from, and fix it. 

Let's shake off 2020 and start fresh in 2021

1/4/2021 (Permalink)

Our SERVPRO team standing in front of a Christmas tree happily. Our SERVPRO team of Highland/ N. Redlands is not just a team, it's a Family.

As we happily enter this new year, we want to take a minute to appreciate all the accomplishments we had, even during a pandemic that has been relentless and difficult for everyone in the world. 2020 was such a crazy year it made everyone appreciate what we already had like our family, health, work and toilet paper. What was that all about, right?  Our office had an amazing year, even with all the shutdowns, corona virus scares, fires, crazy elections, Lysol and hand sanitizer outages. Our office still managed to hire new employees, market, met deadlines, buy a new company car and even kept working through the scare while wearing a facemask of course. We are very thankful to have an amazing team because without them none of this would have been possible.  SERVPRO of Highland/ N. Redlands is setting new exciting goals and will work hard to achieve them. Our team has been and will continue to work hard to keep our clients, agents, and adjusters happy through these unfortunate events we are facing. We know better days are coming and are very excited. 2021 will make 2020 feel "Like it never even happened."

Thankful for our SERVPRO family.

11/20/2020 (Permalink)

Our team sitting around our dinner table ready to eat. From our SERVPRO team of Highland/ North Redlands we wish everyone a happy and safe Thanks giving.

There is no stopping our green team, we have been working relentlessly to help our community. Through the shutdowns due to COVID-19 virus outbreaks, storms, crazy winds, scorching heat from all the wildfires, and floods. We have overcome obstacles with a big smile underneath our face masks. We are thankful and grateful to be able to work and provide for our families, we will continue to pray for better days. From our SERVPRO family to yours we give thanks and wish everyone a safe and healthy Thanksgiving. Together we will get through this.

In honor of Breast Cancer Awareness SERVPRO wears pink

10/22/2020 (Permalink)

Our office girls flexing their right arm. Happy with balloons and pink banners surrounding them. Let's wear our pink and show our support for Breast Cancer Awareness. Together we are stronger!

October is not only know for Halloween, it is also Breast Cancer awareness month. 1 out of 8 women will be diagnosed with breast cancer in the course of their life time. Breast cancer is not only limited to women, less than one percent of all breast cancers have occurred in men. In honor of all the individuals battling breast cancer, I’ve decided to write about what you can do to join the fight.

1. You can wear a pink ribbon to symbolize breast cancer awareness. If you don’t have a pink ribbon, that's fine, just wear your pink clothes, and strut. Wanna make it a group thing? Collaborate with friends and families to rock the pink together. Just like our office girls. 

 2. Educate yourself and others! Early detection is crucial to a better outcome. Examine yourself for a lump, and if something doesn’t feel right, be sure to talk to a doctor.  3. Join a local fundraiser you can find a local one to you by visiting a website like the Susan G. Komer at <a5028659407947320801gmail-url" href="http://www.info-komen.org/site/TR?fr_id=6909&pg=entry" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=http://www.info-komen.org/site/TR?fr_id%3D6909%26pg%3Dentry&source=gmail&ust=1603496437849000&usg=AFQjCNE5oqNuCl_69DbI33bRShJjHw-nig">http://www.info-komen.org/site/TR?fr_id=6909&pg=entry .You can also create your own fundraiser! Collaborate with friends/family/ coworkers on creating an event to help raise money. You can hold a raffle, bake sales, giveaways, and so much more! 4. Have any hats or scarves you don’t use? Donate the to your local chemo center. Many individuals lose their hair due to their chemo sessions, what better way to help them shine, than with a new hat or scarf.  Let's rise and fight together! No one should feel alone during a time like that.  Let’s put on pink, spread awareness, cheer, strength, and joy.  From all of us here at SERVPRO of Highland/North Redlands we are rooting for you! Stay Strong!

Mold Removal Specialist

9/4/2020 (Permalink)

A knocked down wall exposing mold on the drywall. The home framing is showing This home was suffering from a musky smell until they opened up the walls and realized they had mold problem.

Do you see mold in your home? Do you think you have a mold problem? 

Mold can start from a small water leak that goes unnoticed especially if a room has poor ventilation. Mold grows very quickly and spreads sporadically resulting in significant damage. When you see mold it can be an indicator of a bigger problem. If you suspect you have mold call SERVPRO of Highland / North Redlands to come and assess your mold situation. 

Is mold dangerous? 

Mold is a very scary thing to have in your home because yes it can be dangerous. If mold is left untreated it can work its way into your duct work and cause lasting damages for you and your family.  

How long does it Take for mold to grow? 

Mold begins to grow as soon as its spores touch damp wood, fabric, drywall etc and it can spread around the home with in 24 to 48 hours According to the Environmental Protection Agency (EPA). It invades your home and begins to spread one square inch per day. With in 18-21 days it becomes visible. 

Can I get rid of mold?

You can wipe it off with some bleach and water but If you see it growing on drywall, it's usually growing on both sides of the paper coating, so wiping it off the surface doesn't always get rid of the colony.  We recommend getting an inspection from SERVPRO of Highland / North Redland's for mold remediation. It's best to get it inspected because you never know how much damage it has done to your home. Mold grows rapidly behind walls where it's hidden. Mold causes damage to walls, wood, beams and even your home structure.  

Who to call  

SERVPRO of Highland / North Redlands is here to help you overcome all your mold issues. At SERVPRO, our team of professionals will locate and address the source of your mold problem. We will remove any mold growth and treat the area to prevent any future mold growth.Call us today at (909) 425-1115 to schedule your free inspection. 

SERVPRO of Highland / North Redlands dispatched to home in Riverside, CA

8/28/2020 (Permalink)

bedroom with walls damaged from fire. Black soot everywhere and trash everywhere. Disasters can happen at any time, make SERVPRO of Highland / North Redlands your #1 first response choice.

The fire happened around 10 am while the homeowner was home. By the time she noticed, it had already been too late. In just two minutes a fire can become life-threatening. In five minutes a residence can be engulfed in flames. Thankfully fire fighters arrived at the scene and were able to put it out before it could spread any further. Neighbors explained that there was fire coming out of the windows and there was a lot of black smoke everywhere. 

Thankfully the homeowner made it out safe and had no injuries. SERVPRO of Highland was dispatched onsite. We arrived shortly after and made sure the home was safe to enter to inspect. We boarded up the home to prevent anyone from entering and made arrangements with the homeowner to get started on the fire mitigation process.

We returned the next morning to begin the process. We provided a full content inventory to advise the homeowner of her salvageable/ non-salvageable items. The homeowner was distraught but was thankful that SERVPRO of Highland/ North Redlands was there to help during this difficult time. The homeowner expressed "You guys are my heroes and I don't know what I would have done without your help!" 

When disasters strike, make SERVPRO of Highland/ North Redlands your #1 first response team. And we’ll be sure to make it “Like it never even happened.”

Fire season is here

8/24/2020 (Permalink)

Our green SERVPRO van sitting at the top of the Cherry Valley hill. SERVPRO of Highland / North Redlands works efficiently to restore your home after fire damage.

Well, fire season is here. The weather is over 100 degrees and it's muggy. Fires are erupting left and right. As of now we are hearing a lot about the massive Apple Fire that burned out of control in Riverside county. It burned over 28,085 acres of tall grass, timber and took some homes along the way.

Fires have been spreading quickly and the air quality has become very unhealthy in the surrounding areas. During times like these the best thing to do if a fire is getting close to home are: 

- If possible clear all the brush around your home, trim your trees and dispose of them properly. 

-Prepare an Emergency 72 hoir pack with things like a flashlight, first aid kit, radio and essentials. Have it ready for grab and go. 

-Stay home and avoid outside activities especially if you suffer from asthma, heart disease or have respiratory problems. 

-Now more than ever wear your mask. 

-Lastly, have an evacuation plan ready for you and your family including pets in case of an emergency. 

Fires are very real and they come fast! Fires spread very quickly and it's always best to be prepared. 

Timing is everything! In case a fire gets close and an evacuation order is in place there won't be time to go back and grab things like your valuables or even save your beloved pets. This is the main reason you should practice with your family and pets that once the fire alarm/evacuation order goes off proceed with the practiced exit plan. 

Here at SERVPRO of Highland/North Redlands we would like to thank all firefighters and first responders for everything they are doing during these hard times and for helping save homes during the process. Thank you!

Certified: SERVPRO Cleaned – a defensive cleaning program

8/18/2020 (Permalink)

 Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Highland / North Redlands 909-425-1115 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts

8/18/2020 (Permalink)

Candy jar, 2 green canisters and business cards on a office desk displaying our SERVPRO logo. Working together we can fight the spread of Covid-19.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Highland/ North Redlands, 909-425-1115]




What we know about COVID-19

8/5/2020 (Permalink)

Yadi squirting some hand sanitizer on her hands while wearing her facemask. Yadi our administration assistant practices good hand hygiene. 

At today's meeting with the Highland Chamber of Commerce we had 2 amazing guest speakers. Dr. Vladimir Cortez a Neurosurgeon with the Redlands community hospital and Pam Allen, director of emergency services for the Redlands community hospital. I want to share with you guys what they brought up in regards to the current pandemic we are facing. 

Dr. Cortez went over what we can all do to help our situation during the COVID-19 spread. Because COVID-19 is a RNA virus, it's extremely difficult to find a vaccine for it. A RNA virus acts very sporadically and can’t determine how it will affect people individually. In other words you can be the healthiest person and still become affected by it or be a very unhealthy person and have no symptoms at all.

With the flu season approaching and COVID-19 spread, what we can do to help to stay healthy and get our immune systems up. Getting our immune system up doesn't mean we can prevent from getting it but just in case we do get the virus our body is strong enough to fight it. The virus attacks your lungs, not your immune system this is why anyone can get it.

Nurse Allen mentioned if you must go out keep wearing your mask if possible a N95 mask and practice good hand hygiene. If we all work together and do our part as a team we can help put an end to this. It's going to take a lot of time and patience but let's keep fighting. 

Until next time, stay safe and maintain your space. 

I just woke up and there is water everywhere!!!!

7/29/2020 (Permalink)

Front of a 2 story home with a American Flag Standing tall. on the lawn is our SERVPRO sign. This home was saved from water damage by SERVPRO of Highland/ North Redlands.

What do you do if you wake up to your home flooded by water damage? Let’s say, one morning you wake up and discover a broken pipe in your kitchen. There’s standing water all over your home and you are unsure what to do. First thing’s first, PANIC! Just kidding, first things first shut off the main water line to prevent further damages. Next, take pictures and document everything without touching the damage to prevent insurance coverage denial. Our staff are trained to assist our customers with opening their insurance claims. So don’t hesitate to ask! Fun facts about home water damage:

-Mold can begin growing in as little as 24 hours

-Even the smallest crack in a pipe can spill 250 gallons of water a day

-Floodwater can be electrically charged – and deadly

-Even fresh water can turn into a biohazard over time

These are great examples of why SERVPRO of Highland should always be your number one point of contact for all your water damage needs. We know it’s not easy to deal with these unexpected life experiences, however, with SERVPRO of Highland by your side you will know right away that we're there to help save the day. Also, don’t forget about the rebuild needed after mitigation is complete. Need a contractor? Stay tuned, SERVPRO of Highland also provides the rebuild. One stop shop!!

A restaurant's worst nightmare!

7/28/2020 (Permalink)

Restaurant tile floor is covered with splattered blood. Imagine arriving to a restaurant and seeing this?  Thankfully SERVPRO of Highland arrived first and made things "Like it never even happened."

Biohazard cleanup performed at Carl's Jr. Restaurant in San Bernardino, CA. Unfortunately, a homeless man was stabbed multiple times and for safety, he ran into the Carl’s Jr. Restaurant. There were excessive amounts of blood all along the patio into the entrance lobby & kitchen area. SERVPRO of Highland was called to the scene in the middle of night to assist. Technicians arrived onsite, put on their PPE suits (personal protective equipment) and got to work. Our staff worked professionally throughout the process to ensure that after we leave a job site, we leave it "Like it never even happened." This Carl’s Jr. Restaurant was ready to open by the morning shift. Go team green! In case of a Biohazard emergency call 909-425-1115.

Know What You’re Dealing With

3/28/2019 (Permalink)

After your home or business experiences water damage from a leaky pipe, rainstorm or flood, you naturally want to get things back to normal as soon as possible.

If you’re dealing with anything other than a large incursion, you understandably may be considering handling the cleanup and drying yourself to save money or time. The problem is that cleaning up and recovering from water damage isn’t always as straightforward as it seems.

Know What You’re Dealing With Water damage can be caused by three different types of water, including:

  • Clean water (Cat I)
  • Gray water (Cat 2) 
  • Black water (Cat3) 

It’s important to understand the differences because Category 2 and Category 3 water present health risks to your family or employees and need to be handled differently. The most likely sources of clean water would be water from a pipe, water heater, or steam lines. The basic rule of thumb is that it should look and smell like tap water.

However, Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to, this is known as "grey water". Examples are toilet bowls, sump pump failures, water discharge from dishwashers or washing machines.

Then we have Category 3 Water - Known as "black water" and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. A toilet back flow that originates from beyond the toilet trap is considered black water contamination regardless of visible content or color.

Here at SERVPRO of Highland/North Redlands we are trained and certified for water damage restoration.

We can be at your home or business immediately to provide you with a loss assessment and evaluation of the affected materials if you need help with your water damage needs. We will inspect the damaged areas with our water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and possible extent of areas affected. SERVPRO of Highlands/North Redlands

are preferred vendors for multiple insurance companies and will be happy to help you from start to finish during your claims process. Do not feel frightened or alarmed, stay calm and call SERVPRO of Highland/North Redlands and just like our motto we will make it “Like it never even happened."

Woolsey Wild Fire

3/28/2019 (Permalink)

2018 was one of the worst years in history for California wild fires. The Woolsey Fire was just one of the thousands of California wildfires recorded last year, but the amount of destruction resulting from the fire was astronomical! The Woolsey fire ignited on November 8, 2018 and burned more than 96,949 acres with countless homes destroyed, and even more damaged from the resulting debris, smoke & soot. Once our fearless CAL FIRE and the U.S. Forest Service gained control and contained the wild fire, it was time to clean up and rebuild. SERVPRO of Highland/North Redlands wanted to do anything we could to help our community that was in need. SERVPRO of Highland/North Redlands were one of the First Storm Team responders on site. We did everything we could to help the residents of Malibu and Thousand Oaks return to the comfort of their homes. SERVPRO has always dreamed of going beyond that extra mile to help restore those loving & beautiful memories families like you have created.

Thank you and remember to always stay safe, and if ever in a crisis you know who to call.

Cajon Pass Fires

10/20/2016 (Permalink)

Servpro Nailed this demo

Full house demo needed after fire rages through the cajon pass causing evacuations and freeway closures. Thousands of residents had to be placed in temporary housing and although a very difficult situation, SERVPRO helped facilitate the process for this homeowner. Our prompt response and immediate action helped get her back in her home in only a few short weeks. 

Trespassing in Big Bear

9/9/2016 (Permalink)

No task too big for SERVPRO

SERVPRO responded to a vacation home in Big Bear CA following a report that it had been broken into. Upon arrival SERVPRO discovered wall to wall content making it difficult to clean up and perform a board up. Hoarding can make any bad situation worse and is hazardous to your health. With a little elbow grease we had her home clean, packed out and ready for the upcoming fall season.